The game crashes on the very first screen of starting up!

Feedback and support for the iOS (iPad/iPhone/iPod Touch) versions of Osmos
Ionosexi
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Joined: Thu Jun 09, 2011 10:57 am

The game crashes on the very first screen of starting up!

Postby Ionosexi » Thu Jun 09, 2011 11:01 am

Can not even open the game. Shows the hemisphere screen for like 45 seconds then closes. Help, I can't even play the 5 dollar game I bought. Tried unistalling and reinstalling.

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eddybox
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Re: The game crashes on the very first screen of starting up!

Postby eddybox » Thu Jun 09, 2011 7:52 pm

Hi Ionosexi,

Sorry to hear about the problem. It's a weird one we've never heard of before. You may want to ask Apple for a refund right away, though if you're patient we can try to figure it out together.

A few questions for you:
- Is this the iPad or iPhone version?
- Is your device jailbroken?
- What OS version are you running?
- Are other apps/games working properly on your device?

Thanks,
Eddy

curmudgeonlybumbly
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Joined: Thu Jul 23, 2009 1:34 pm

Re: The game crashes on the very first screen of starting up!

Postby curmudgeonlybumbly » Thu Jun 09, 2011 8:43 pm

And as a basic troubleshooting step, it's always worth rebooting the device. Hold down the sleep (on/off) button on the top of the iPad for 5 seconds until the power off slider appears.

Abdulbari
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Joined: Mon Aug 06, 2012 12:15 pm

Re: The game crashes on the very first screen of starting up!

Postby Abdulbari » Mon Aug 06, 2012 12:27 pm

After the multiplayer update, even I cannot access osmos.
As soon as I start, the application hangs.

iPad 2, iOS 5.1, not jail broken.
Previous osmos version worked, after the multiplayer update crashes on start.
Please support.

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eddybox
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Re: The game crashes on the very first screen of starting up!

Postby eddybox » Mon Aug 06, 2012 1:02 pm

Hi Abdulbari,

Sorry about the headache. Please try rebooting your device by holding down the power button for a few seconds. That should solve the problem. (We have a fix so rebooting isn't necessary, which we'll be submitting in an update to the App Store very soon.)

Thanks,
Eddy

Abdulbari
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Joined: Mon Aug 06, 2012 12:15 pm

Re: The game crashes on the very first screen of starting up!

Postby Abdulbari » Mon Aug 06, 2012 1:09 pm

eddybox wrote:Hi Abdulbari,

Sorry about the headache. Please try rebooting your device by holding down the power button for a few seconds. That should solve the problem. (We have a fix so rebooting isn't necessary, which we'll be submitting in an update to the App Store very soon.)

Thanks,
Eddy


Thanx, rebooting worked.
Thanx a lot Eddy

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eddybox
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Re: The game crashes on the very first screen of starting up!

Postby eddybox » Thu Aug 23, 2012 9:12 am

Howdy folks,

Happy to say the fix for this is now live, along with voice chat and other improvements/tweaks. Please update to Osmos 2.1.

Thanks again for all your help! :)

Eddy


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