Multiplayer Problem: WLAN-off

Feedback and support for the Android versions of Osmos
Kalabuster
Posts: 2
Joined: Sat Oct 03, 2015 11:57 am

Multiplayer Problem: WLAN-off

Postby Kalabuster » Sat Oct 03, 2015 12:08 pm

Hi, greetings from Germany.

My daughter and I have a problem: When we try to start a multiplayer Osmos, I can find her - with my Xperia Z3 Compact. But can´t find me, with her HTC evo 3D. Her message: "you are connected with: WLAN: off". But she ist connected with WLAN.
With Google Play Games it is the same. Ich can send her an invite. She receives it. But she can´t accept - no game starts. VS: if she try´s to invite me, i doesn´t receive anything.

Whats wrong?

It´s a very fine game, we like it very much. But we bought two licences to play together - can you help?

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eddybox
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Joined: Sat Dec 13, 2008 11:22 am
Location: Nelson, BC, Canada
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Re: Multiplayer Problem: WLAN-off

Postby eddybox » Sun Oct 04, 2015 6:46 pm

Hi Kalabuster,

Strange that her device is reporting "WLAN: off" when she's connected.

One quick suggestions is to try rebooting her device. (This sometimes fixes "mysterious" problems)

If that doesn't work, send us an email at androidsupport@hemispheregames.com. I'll send over an alternate version of the game which *may* work better. (btw, are you running the latest version from Google Play on both devices?) Either way we'll try to get you connected.

Thanks,
Eddy

Kalabuster
Posts: 2
Joined: Sat Oct 03, 2015 11:57 am

Re: Multiplayer Problem: WLAN-off

Postby Kalabuster » Tue Oct 06, 2015 8:40 am

Pefect. Thank you for your Email. Now it works. Best android game + first class service!

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eddybox
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Posts: 638
Joined: Sat Dec 13, 2008 11:22 am
Location: Nelson, BC, Canada
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Re: Multiplayer Problem: WLAN-off

Postby eddybox » Wed Oct 07, 2015 9:13 am

Hey, glad to hear that version worked for you! Thanks for the feedback. :)


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