Separate purchase needed?

Feedback and support for the Android versions of Osmos
mjomble
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Joined: Wed Jan 07, 2009 3:22 pm

Separate purchase needed?

Postby mjomble » Wed Jan 18, 2012 3:32 pm

I didn't see this in the FAQ, so:

If I've already bought the PC version, do I need to buy the Android version separately?

I'm guessing I do, but just checking to be sure :)

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eddybox
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Location: Nelson, BC, Canada
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Re: Separate purchase needed?

Postby eddybox » Wed Jan 18, 2012 4:09 pm

Hi mjomble,

Welllll, we've put a lot of work into this version, and it's pretty different from the Win/Mac/Linux versions, so... yes, we're asking people to buy the Android version separately. This is also one of the reasons we launched with a sale: so fans who were waiting could pick it up at a reduced price.

Finally, there are new people involved (ie. getting a % of revenue) in this version, so we want to be fair to them as well.

Thanks,
Eddy

mjomble
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Re: Separate purchase needed?

Postby mjomble » Wed Jan 18, 2012 4:27 pm

Fair enough! :D
Buying one now.

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eddybox
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Re: Separate purchase needed?

Postby eddybox » Wed Jan 18, 2012 4:45 pm

Sweet -- thanks for understanding. Hope you enjoy it! :)

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Jerome
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Re: Separate purchase needed?

Postby Jerome » Sun Jan 22, 2012 4:08 am

I bought the windows version, and liked it so much I bought the Android version right away! Some issues on my phone, but I'll enjoy having it with me at all times!

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Meal Worms
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Re: Separate purchase needed?

Postby Meal Worms » Mon Jan 23, 2012 6:02 am

Glad you're enjoying the Jerome! Regarding the issues you're experience, please feel free to get in touch with us/Apportable via the Anrdoid contact page to see if we can work it out.

Cheers,
Dave

irony
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Joined: Sun Feb 19, 2012 11:22 pm

Re: Separate purchase needed?

Postby irony » Sun Feb 19, 2012 11:26 pm

mjomble wrote:I didn't see this in the FAQ, so:

If I've already bought the PC version, do I need to buy the Android version separately?

I'm guessing I do, but just checking to be sure :)


i was curious about the same, but my question has been answered and its entirely reasonable. It's cheap as is already.

FYI, the demo runs just fine on my Lenovo K1 on Android 3.2. No issues at all!

irony
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Joined: Sun Feb 19, 2012 11:22 pm

Re: Separate purchase needed?

Postby irony » Sun Feb 19, 2012 11:54 pm

I spoke too soon.

I just got this error via email from the Android store.



Your order has been cancelled. Have questions? Contact Hemisphere Games.

Feb 19
Hemisphere Games has cancelled your order. You won't be charged.
Reason: Other (describe below)
Comments from Hemisphere Games: "Order canceled due to internal error in Market."

Feb 19
You placed an order with Hemisphere Games on Feb 19. Google Checkout sent a copy of this receipt to email

Any ideas? I've never actually purchased something via the Android store, so it might be a problem with my setup, but the only support links in the email point me back here.

apportable
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Re: Separate purchase needed?

Postby apportable » Tue Feb 21, 2012 8:28 pm

Hey irony,

If your transaction is failing due to a Market error, you might want to try purchasing the game again after waiting a few hours (and/)or contacting Market support. All we can do is check the status of a transaction or cancel it. Their email address is android-market-support [at] google [dot] com, or you can get live help with the "talk to a specialist" feature which is fast and open 24/7: http://support.google.com/androidmarket/bin/request.py?contact_type=contact_policy&policy=apps.

Occasionally people will get this error and find themselves unable to download the game temporarily, but it clears up with a little time or Google support magic.

Keith_C
Posts: 14
Joined: Wed Sep 02, 2009 9:01 pm

Re: Separate purchase needed?

Postby Keith_C » Sun Sep 09, 2012 7:47 pm

I'll admit, at first I didn't think it was fair, but your argument makes sense, new development costs can't just be absorbed. FYI I'm going to buy it for my phone right now, keep up the good work guys.


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