Help, won't download.

Feedback and support for the Android versions of Osmos
unlvmike
Posts: 1
Joined: Mon Jan 23, 2012 10:42 pm

Help, won't download.

Postby unlvmike » Mon Jan 23, 2012 10:46 pm

I purchased this game just yesterday after trying the demo version because it was really captivating to me, however, when I attempt to download it, it simply says "starting download" and never actually downloads. I have tried deleting the cache and data from the market application and rebooted my phone and still no progress. I also checked my Google wallet and edited the zip code, which was wrong and I still can't play. I would really appreciate any help to get this app working as I actually want to play it and not get a refund. I have a Galaxy S2 on T-Mobile. Thank you.

mukundmurali
Posts: 1
Joined: Wed Jan 25, 2012 2:11 am

Re: Help, won't download.

Postby mukundmurali » Wed Jan 25, 2012 2:15 am

Same here, have purchased it but it won't install.... Please help or refund the money

Thanks,
Mukund

User avatar
Meal Worms
Posts: 624
Joined: Wed Apr 22, 2009 12:22 pm
Location: Toronto, Ontario, Canada
Contact:

Re: Help, won't download.

Postby Meal Worms » Wed Jan 25, 2012 5:18 am

Hi folks,

Thanks for your posts. Can you please contact our Android helpdesk with these issues? The folks there will be happy to help.

Thanks,
Dave

apportable
Posts: 64
Joined: Wed Jan 11, 2012 8:13 pm

Re: Help, won't download.

Postby apportable » Thu Jan 26, 2012 3:53 pm

Just to follow up with what Dave said, there have been occasional problems downloading Osmos from the Android Market after successfully purchasing it. Their support staff is aware of the problem, so if you go to:

http://support.google.com/androidmarket ... olicy=apps

And use the "Talk to a specialist" option, they should be able to help you. They are available 24/7 there. If you prefer, you can e-mail them at android-market-support@google.com.

Happy 'moting!


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