Download ERROR on Osmos HD

Feedback and support for the Android versions of Osmos
cjschaff
Posts: 3
Joined: Thu Sep 13, 2012 10:56 am

Download ERROR on Osmos HD

Postby cjschaff » Thu Sep 13, 2012 11:07 am

Purchased Osmos HD via the Demo screen, agreed to the purchased, and my account was charged the $2.99.

It started to download then I get a pop up window showing the following;

> "Osmos HD" could not be downloaded due to an error. (941) <

(only options is the OK button)

This is on the Google (Asus) Nexus 7, Android 4.1 Jelly Bean.

I tried to cancel the transaction, but the "REFUND" button was gone, ONLY the INSTALL button shows (only with in about two minutes after purchase).

I have tried shutting off my tablet and restarting it, no different. I have no problems accessing the internet and/or downloading other items.

Looking forward to playing the full game of Osmos.. ANY suggestions? Thank you!

cjschaff
Posts: 3
Joined: Thu Sep 13, 2012 10:56 am

Re: Download ERROR on Osmos HD

Postby cjschaff » Thu Sep 13, 2012 11:15 am

One more item, I did UNinstall the DEMO and was able to re-download and install the Osmos DEMO, but still get the same error.

cjschaff
Posts: 3
Joined: Thu Sep 13, 2012 10:56 am

Re: Download ERROR on Osmos HD

Postby cjschaff » Thu Sep 13, 2012 12:31 pm

I was able to CANCEL the transaction via the Google Wallet.

My account was refunded the $2.99.

All is well. I will try again later.

apportable
Posts: 64
Joined: Wed Jan 11, 2012 8:13 pm

Re: Download ERROR on Osmos HD

Postby apportable » Sun Nov 04, 2012 2:31 pm

Hi cjschaff,

Glad to hear the issue was resolved! If you run into any further problems with your purchases or account, we recommend contacting either our email support team (androidsupport [at] hemispheregames [dot] com) or Google Wallet support if it's a purchasing issue. Thanks!

~The Apportable Team


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