Osmos doesn't work in HP slate 7

Feedback and support for the Android versions of Osmos
ponchivoro22
Posts: 2
Joined: Tue Jun 04, 2013 10:50 am

Osmos doesn't work in HP slate 7

Postby ponchivoro22 » Tue Jun 04, 2013 11:07 am

Hey I bought the latest version of osmos and I can't play it. It goes to the start screen where it says "hemisphere games" and stays in that way for hours. Please help me.

apportable
Posts: 64
Joined: Wed Jan 11, 2012 8:13 pm

Re: Osmos doesn't work in HP slate 7

Postby apportable » Tue Jun 04, 2013 3:06 pm

Hi there,

Thank you for purchasing Osmos HD :D It sounds like you are having trouble running the game on your HP Slate 7- Here are a few general troubleshooting tips we suggest for users who experience these types of issues:

- Force close the game and re-launch
- Reboot your device
- Uninstall and reinstall the game (note that this will reset your saved progress) - make sure that you have enough device memory available to accommodate the app's size
- Make sure you're not running other apps or live wallpapers in the background when you're playing the game

If none of these solutions help the situation, we'd appreciate it if you could answer the following question:

- Which version of Android are you running and is it a custom ROM or factory-installed?

Thank you for helping us investigate this issue!

ponchivoro22
Posts: 2
Joined: Tue Jun 04, 2013 10:50 am

Re: Osmos doesn't work in HP slate 7

Postby ponchivoro22 » Tue Jun 04, 2013 3:41 pm

Hi! Thanks for answer, but I've tried everything and I'll still have the same problem. I have android jelly bean 4.1 factory-installed.


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