Osmos Support

Feedback and support for the PC version of Osmos
jeffspc88mx
Posts: 3
Joined: Fri Nov 06, 2009 7:25 am

Re: Osmos Support

Postby jeffspc88mx » Fri Nov 06, 2009 7:34 am

It's a long story* but I used up all my downloads and I need another one.

*begin rant: I downloaded three times to my laptop because I thought 1) the install within Fusion was mucking with the program (it probably wasn't), the Windows 7 download was mucking with the install (it wasn't), then I find that my nVidia drivers were not up to date as reported by Win7 (had to go to nVidia.com to find this out). Success - on the laptop, but burned through three downloads. Then on my MacPro I just don't remember downloading it twice, but Fusion 3.0.0 has been mucking with Vista and somehow half the files in the Osmos folder disappeared - maybe because I did a system restore? It did work fine when it was there, but now....

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Meal Worms
Posts: 624
Joined: Wed Apr 22, 2009 12:22 pm
Location: Toronto, Ontario, Canada
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Re: Osmos Support

Postby Meal Worms » Fri Nov 06, 2009 8:46 am

No problem Jeff. Can you please send your request to our billing support channel at billingsupport at hemispheregames dot com?

Thanks!
Dave

jeffspc88mx
Posts: 3
Joined: Fri Nov 06, 2009 7:25 am

Re: Osmos Support

Postby jeffspc88mx » Fri Nov 06, 2009 4:25 pm

Thanks. Did reply to billingsupport yesterday. Maybe they should check their spam filter? :)

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eddybox
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Joined: Sat Dec 13, 2008 11:22 am
Location: Nelson, BC, Canada
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Re: Osmos Support

Postby eddybox » Fri Nov 06, 2009 5:18 pm

Hi Jeff,

You should have received an email from me about downloading your reset count. Please let us know if you didn't receive it.

Thanks,
Eddy

jeffspc88mx
Posts: 3
Joined: Fri Nov 06, 2009 7:25 am

Re: Osmos Support

Postby jeffspc88mx » Sat Nov 07, 2009 7:52 am

Thanks - got it, and running fine now. FYI, the game runs VERY slowly under Vista or Win7 when using VMware Fusion 3.0.0 on both my MacPro and MacBookPro - the case with all my Windows games, actually. Not a complaint, just an FYI. Runs great under 7 and Vista in native mode.

Sweepi
Posts: 1
Joined: Fri Nov 27, 2009 1:50 pm

Re: Osmos Support

Postby Sweepi » Fri Nov 27, 2009 2:05 pm

Good night everybody,

the game doesn't want to start/run on my system (5600+,4Gb,9800GT @195.55,Win 7 RC 7100 x64).
On startup, the window/hole sreen stays totally white, so it seems not to be this low fps bug.
I tried different things like nosound and restarts(and updated oa). but it did not change anything.

Here some logs:
Log opened on Fri Nov 27 14:58:50 2009
Commandline: d:\games\steam2\steamapps\common\osmos\Osmos.exe
Preinitializing game: STEAM version 1.5.8 1104
Localization: using language "de"
Localization: couldn't load Osmos-de.loc
Localization: falling back to Osmos-en.loc
using sound
showing splash
not using cloud
Creating window...
PC running with 2 monitors
Current res of primary display: 1920 x 1200
Attempting fullscreen mode
Using fullscreen mode: 1920 x 1200, 32 bpp
Initializing GLRenderDevice...
OpenGL version: 1.1.0
Initializing game
Initializing renderer
Loading textures
Loading fonts
Found no demo progress to propagate.
not using vsync
Received stats and achievements from Steam
Initializing SoundSystem...
Initializing OpenAL
Getting OpenAL device list
Found 2 devices:
Device 1: Lautsprecher (SoundMAX Integrated Digital HD Audio)(62) (DEFAULT)
Device 2: Generic Software(256)
Using and opening 1: "Generic Software"...
Creating OpenAL context
ALFWInitOpenAL opened device "Generic Software"
Loading pre-splash sounds
Loading post-splash sounds



Log opened on Fri Nov 27 22:00:34 2009
Commandline: d:\games\steam2\steamapps\common\osmos\Osmos.exe
Preinitializing game: STEAM version 1.5.8 1104
Localization: using language "de"
Localization: couldn't load Osmos-de.loc
Localization: falling back to Osmos-en.loc
using sound
showing splash
not using cloud
Creating window...
Using windowed mode: 1854 x 1112, 32 bpp
Initializing GLRenderDevice...
OpenGL version: 1.1.0
Initializing game
Initializing renderer
Loading textures
Loading fonts
Backed up stats to Stats\Backup\Osmos_Nov_27_2009_0002.sta
machine bigEndian-ness = 0, stats file bigEndian-ness = 0, flipping = 0
not using vsync
Received stats and achievements from Steam
Initializing SoundSystem...
Initializing OpenAL
Getting OpenAL device list
Found no devices
WARNING: Failed to initialize OpenAL
Loading pre-splash sounds
Loading post-splash sounds
App exiting -- bye!
App exiting -- bye!
Writing config to Config.cfg
Deinitializing SoundSystem
Unitializing sound
Destroying window...
Deinitializing GLRenderDevice
Log closed on Fri Nov 27 22:04:00 2009
---------------------------------------------



Log opened on Fri Nov 27 22:45:22 2009
Commandline: d:\games\steam2\steamapps\common\osmos\Osmos.exe nosound
Preinitializing game: STEAM version 1.5.8 1104
Localization: using language "de"
Localization: couldn't load Osmos-de.loc
Localization: falling back to Osmos-en.loc
not using sound
showing splash
not using cloud
Creating window...
Using windowed mode: 1854 x 1112, 32 bpp
Initializing GLRenderDevice...
OpenGL version: 1.1.0
Initializing game
Initializing renderer
Loading textures
Loading fonts
Backed up stats to Stats\Backup\Osmos_Nov_27_2009_0007.sta
machine bigEndian-ness = 0, stats file bigEndian-ness = 0, flipping = 0
not using vsync
Received stats and achievements from Steam

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eddybox
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Posts: 644
Joined: Sat Dec 13, 2008 11:22 am
Location: Nelson, BC, Canada
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Re: Osmos Support

Postby eddybox » Sat Nov 28, 2009 12:23 am

Hi Sweepi,

Some people have reported that deleting My Documents\Osmos\Config.cfg once solved the problem for them. Try that first please.
Otherwise, what graphics hardware are you running? Updating your graphics drivers may solve the problem.

Thanks,
Eddy

Shasta50
Posts: 2
Joined: Mon Dec 14, 2009 10:42 pm

Re: Osmos Support

Postby Shasta50 » Mon Dec 14, 2009 10:48 pm

I downloaded the game from steam, and it opens, but I just get the background, and nothing else. At first I thought it was frozen, but it moves at about one frame every 15 seconds. I've reinstalled it, updated my drivers, but it still wont work.

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eddybox
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Joined: Sat Dec 13, 2008 11:22 am
Location: Nelson, BC, Canada
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Re: Osmos Support

Postby eddybox » Tue Dec 15, 2009 9:22 am

Hi Shasta,

What graphics hardware are you running with?

Thanks,
Eddy

Shasta50
Posts: 2
Joined: Mon Dec 14, 2009 10:42 pm

Re: Osmos Support

Postby Shasta50 » Thu Dec 17, 2009 11:25 am

I have a NVIDIA GeForce 9800 GT


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