Wrong email address when purchasing

Feedback and support for the PC version of Osmos
Raa000
Posts: 2
Joined: Sat Sep 12, 2009 4:34 pm

Wrong email address when purchasing

Postby Raa000 » Sat Sep 12, 2009 4:42 pm

Hi,

I purchased the game about an hour ago from this site, and have yet to get an email to get the full version. I started to register for a forum account so I could post to ask if this is normal, and I noticed that the email address possibility that popped up when I was typing it in was spelled wrong, missing a letter. Now I'm afraid that when I filled out the purchase info, I misspelled my email, and that this is the reason I haven't received my email yet. Does anyone know what I should do to get my game? I'll also send an email.

Thanks.

User avatar
Meal Worms
Posts: 624
Joined: Wed Apr 22, 2009 12:22 pm
Location: Toronto, Ontario, Canada
Contact:

Re: Wrong email address when purchasing

Postby Meal Worms » Sat Sep 12, 2009 4:43 pm

Hi Raa000,

Can you please send an email to billingsupport@hemispheregames.com with the details of your purchase? Please also reference this forum post.

Thanks,
Dave

Raa000
Posts: 2
Joined: Sat Sep 12, 2009 4:34 pm

Re: Wrong email address when purchasing

Postby Raa000 » Sat Sep 12, 2009 4:54 pm

Thanks for the quick response, I've sent off the email now.

User avatar
Meal Worms
Posts: 624
Joined: Wed Apr 22, 2009 12:22 pm
Location: Toronto, Ontario, Canada
Contact:

Re: Wrong email address when purchasing

Postby Meal Worms » Sat Sep 12, 2009 5:35 pm

FYI, we've sorted this issue out with Raa000.

Dave


Return to “Osmos PC (Win/Mac/Linux)”

Who is online

Users browsing this forum: No registered users and 191 guests